Terms of service

 

Terms of Service
This website is operated by Lilly Rho. Throughout the site, the terms “we”, “us” and “our” refer to Lilly Rho. By visiting our site and/or purchasing from us, you agree to be bound by the following terms and conditions.

1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your country or have given consent for any minor dependents to use this site.
You may not use our products for any unlawful or unauthorised purpose, nor may you violate any laws in your jurisdiction when using our services.

2. Products
All products are individually handmade in small batches. Slight imperfections, colour variations, and air bubbles may occur naturally and form part of the design. These variations do not affect the functionality of the product. We strive to display our products as accurately as possible. However, colours and finishes may vary slightly depending on your device, screen settings, and lighting conditions. We cannot guarantee that your device’s display will accurately reflect the true colour of the product.
We reserve the right to modify or discontinue any product at any time without notice.

3. Intellectual Property
All content on this website, including but not limited to images, product photography, text, designs, and branding, is the intellectual property of Lilly Rho.
We take great pride in the originality and quality of our work. All images are created exclusively for Lilly Rho and are protected under applicable copyright laws.
No content from this website may be copied, reproduced, distributed, or used in any form without our prior written consent.
We kindly ask that you respect our work and refrain from unauthorised use of any materials.

4. Pricing & Payments
All prices are displayed in South African Rand (ZAR) and are subject to change without notice.
We reserve the right to refuse or cancel any order at our discretion, including where incorrect pricing or availability has occurred.

5. Orders
We reserve the right to refuse or cancel any order placed with us. In the event of a cancellation, you will be notified and refunded accordingly.
It is the customer’s responsibility to ensure that all order details are correct at the time of purchase.

6. Shipping & Delivery
Delivery times are estimates only and may vary depending on location and external factors.
Once an order has been dispatched, we are not responsible for courier delays or unforeseen delivery issues.

7. Returns & Refunds
Returns and refunds are subject to our Returns Policy. Please review this policy for full details on eligibility and conditions.

8. Limitation of Liability
We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or services.
All products should be used as intended and with care.

9. Accuracy of Information
We aim to ensure all information on this site is accurate and up to date. However, we cannot guarantee that all content is free from errors or omissions.

10. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting on the website.

11. Contact Information
For any questions regarding these Terms of Service, please contact us at:
hello@lillyrho.co.za