FAQ
Where are your products made?
All pieces are handmade in small batches in our studio.
What are your products made from?
Our products are made using an eco-friendly acrylic resin composite.
Are variations and imperfections normal?
Yes. Each piece is individually handmade, so slight imperfections, colour variations, and air bubbles may occur naturally. These are part of the process and make every item unique.
How do I care for my product?
Our pieces are designed for decorative use.
Wipe clean with a soft, dry or slightly damp cloth.
Avoid harsh chemicals, prolonged water exposure, and direct heat.
Are your products waterproof or heatproof?
Our products are water-resistant but not waterproof and are not suitable to put in the oven or microwave.
Can your products be used for food?
Our pieces are suitable for dry food presentation only. They are not intended for liquids or direct food preparation.
Do you offer custom orders?
Yes. Custom orders are available. Please contact us to discuss your requirements.
Do you offer wholesale or retail partnerships?
Yes. We welcome wholesale and retail enquiries. Please contact us for more information.
How long does it take to process my order?
Orders are processed within 1–3 working days. During peak periods, this may take slightly longer.
Can I change or cancel my order?
Orders may be cancelled within 24 hours, provided they have not yet been dispatched. Please contact us as soon as possible if you need to make a change.
What if my order arrives damaged?
Please contact us within 5 days of receiving your order, along with photos of the damage, and we will assist you.
Do you accept returns or exchanges?
Returns and exchanges are subject to our Returns Policy. Please refer to the full policy for details.
Will the product look exactly like the photos?
We strive to display products as accurately as possible. However, colours and finishes may vary slightly due to lighting, screen settings, and the handmade nature of each piece.