Refund policy

All items are carefully inspected to ensure they meet our quality standards. As each product is individually handmade in small batches, slight imperfections, colour variations, and air bubbles may occur naturally. These are part of the handmade process, making each piece unique, and do not affect the functionality of the product.

We offer exchanges or refunds on eligible items returned within 14 days of receipt.

To qualify, items must be:

- unused
- in their original condition
- in the original packaging

To request a return, please email hello@lillyrho.co.za and include your tracking number.
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund or exchange. Approved refunds or exchanges will be processed within 3–5 working days.

Refunds will be issued using the original payment method selected at checkout. For EFT payments, a bank confirmation letter will be required to verify account details.

Please note:
-Sale, promotional, and “Limited Edition” items are not eligible for refunds or exchanges
- Shipping costs are non-refundable

Cancellations
Orders may be cancelled within 24 hours of purchase, provided the order has not yet been dispatched.